Data and trust
This policy explains how Ruchira collects and uses information needed to operate the store, process orders, provide support, and improve the shopping experience.
We may collect contact details, shipping and billing addresses, phone number, email address, order history, account preferences, and support messages.
Payment information is processed by secure payment providers. Ruchira does not store full card details on its own servers.
We use personal information to process orders, arrange shipping, send order updates, provide customer support, prevent fraud, and maintain account functionality.
If you opt in, we may also send product updates, new arrival notes, and promotional communications. You can unsubscribe from marketing emails at any time.
We share information only where needed with service providers such as payment processors, shipping partners, email tools, analytics providers, hosting providers, and customer-support systems.
These partners are expected to use information only for the services they provide to Ruchira.
Cookies and similar technologies may be used to keep the site functional, remember preferences, understand site activity, and support advertising or measurement.
You can manage cookies in your browser settings, but disabling them may affect checkout or account features.
Depending on your location, you may request access, correction, deletion, or portability of certain personal information.
For privacy requests, contact us with enough detail to verify and respond to your request.
Need help with a specific order or product? Reach us through the contact page and include your order number where applicable.
Contact Ruchira